What makes for the perfect hotel stay?
What is the secret to a satisfactory and perfect hotel stay? Hotels.com ran a survey to pinpoint what factors visitors count as the most important for their satisfaction.
What is the secret to a satisfactory and perfect hotel stay? Hotels.com ran a survey to pinpoint what factors visitors count as the most important for their satisfaction. Their results proved that it is in fact the simple things and not the luxurious thrills that make for the most satisfactory stays. Cleanliness and comfort are 35 times more important than a lavish breakfast or jacuzzi bath. Friendly and helpful staff are also 10 times more important than free WIFI. They boiled these basics down by creating a formula for the perfect hotel stay.
F 25 + S 35 + K 10 + Pr 2 + R + Fr + L7 + P + W + ½H = Perfect hotel stay
F = friendliness of the staff S = impression of the cleanliness of the room K = comfort of the bed Pr = Reasonable perceived price R = Rest in room P = pool Fr = Breakfast included L = Location / Distances W = Free Wireless H = Possibility to prepare hot drinks in the room PH = Perfect hotel stay
According to Hotels.com "More people than ever before book their trips based on the recommendations of other guests. The customer behavior shows us that ratings are catching up against the traditional star rating of hotels, "said Isabelle Pinson, vice president EMEA of the hotels.com brand." Sometimes, however, it can be difficult to figure out what is really important in the face of the flood of information. The new formula can help bring light into the discussion, which makes a hotel stay perfect. "